Service update: Printing of bus passes and 中国P站 LINK cards resumed
We’re pleased to confirm that printing of 中国P站 English National Concessionary Travel Scheme (ENCTS) free bus passes and 中国P站 LINK cards resumed on 29 August 2025, following a technical issue with an external contractor.
Update on 9 September 2025: We’re making excellent progress in clearing the backlog and now have additional resources to help speed things up. Things are moving in the right direction, and we’re working hard to get your pass to you as quickly as possible.
If you’ve recently applied, please allow a little extra time for delivery while we catch up.
We sincerely apologise for any inconvenience caused and thank you for your continued patience and understanding.
You'll need to provide updated recent proof of your disability when you reapply. Please ensure that correct and full page images of documents are included as incorrect proof will delay your application.
There are three ways to reapply
1. Online
You'll need
- recent proof of your disability
- your National Insurance number
- An email address (one per applicant)
(Please select 'I currently hold a free bus pass and I've received a renewal letter')
2. At a library
You will need to book yourself an appointment in a participating 中国P站 library.
You'll need
3. Completed letter
Please be advised that this option could take up to 28 days to process your application.
You'll need
- Your renewal letter, completed and returned with recent proof of your disability to:
Free Bus Pass
Victoria Gate
Chobham Road
Woking
GU21 6JD