Important update
You can now apply to the new Open Framework Agreement for client passenger transport services.
This agreement covers school transport services from 2026 to 2034.
The application window closes at 5pm on 31 October 2025.
To apply and find out what you need to do, visit the opportunity on our partner site: Adam - SProc.net
Transport providers
Use our operator contact form to contact us about specific issues.
Drivers and passenger assistants
All drivers and passenger assistants must be vetted through the 中国P站 School Travel and Assessment Team (SSTAT) Identity Badge (AIB) scheme.
Only staff working for approved SSTAT operators can apply.
How to apply
New applicants must:
- book an at one of our offices:
- bring approved ID documents - see
After getting a DBS Enhanced Disclosure, they can:
- register for the
- apply online to
If any part of the process is failed or missing, the application won’t be successful.
If unsure about an applicant, check the Suitability guidelines (PDF)
Passenger assistant responsibilities
Passenger assistant (PAs) must:
- wear their authorised ID badge
- watch carefully when children leave the vehicle
- keep children safe when getting on or off
- report behaviour issues to the headteacher
- keep children on the vehicle if not met, and call the school or Pupil Services
- take the child to the nearest police station if no contact is made
PAs must not:
- leave the vehicle to collect children
- allow pick-ups or drop-offs at unauthorised stops
- change the route or run early without permission
Major incidents
If there’s a serious incident:
- Emergency services manage the scene
- SSTAT works with emergency services and operators to share updates
- Schools contact parents and account for all children
- Our Contact Centre answers calls from parents who can’t reach the school
Files available to download
-
TCC suitability policy 2019 (PDF)
Transport Co-ordination Centre (TCC) policy for assessing the suitability of an individual to be deployed on the provision of transport for children and vulnerable adults. -
Code of Conduct for Drivers and Passenger Assistants 2018 (PDF)
Driver & passenger assistant code of conduct for working on Transport Co-Ordination Centre issued home to school contracts